Tone degrades under volume. Slowly. Then all at once. An exei Messenger AI agent keeps replies steady when humans are juggling too many threads at once. Simple questions get resolved. Complex ones escalate with context intact. I’ve noticed how much calmer conversations feel when timing improves. Exei supports this balance without flattening the brand voice. Things just sound… more in ... https://medium.com/@aidanbutler110/messenger-ai-agent-as-a-conversational-system-not-a-shortcut-0155af4b8c34