“Supervisors usually do not regard how their personnel feel at perform. They only treatment if the decision costs for every hour is managed. Their supervision is to ensure call rate targets are accomplished. It is tough to recall a time a supervisor had genuinely checked if their staff members had https://case-study-solution10047.ampedpages.com/hbr-case-study-solution-things-to-know-before-you-buy-62944747