Utilize permissions and limitations to manage who will see and Focus on tickets based upon the ticketing categories (and subcategories). ITSM was made to automate the delivery of IT services a company delivers to its close customers and manage substantial amounts of IT requests promptly and effectively—by way of example, https://kameronvjryh.bloggazzo.com/32476219/little-known-facts-about-enterprise-service-management-esm